Our booking and refund policy
APPOINTMENTS:
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Please notify us if you are running 10–15 minutes behind. We try to accommodate late arrivals; however, depending on the schedule, you may be asked to wait or reschedule
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Please only book appointments you are certain you can attend. This courtesy helps our stylists manage their time and ensures other clients have the opportunity to book
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We require at least 24 hours' notice for any cancellations. Unfortunately, we are unable to refund advance payments for appointments canceled with less than 24 hours' notice
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We recommend grooms make their reservation a week before the event. Grooms can also walk in, and we will do everything we can to fit them in.
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To ensure a fair and premium experience for all our clients, we are unable to cancel or reschedule existing appointments to accommodate your requests.
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Requesting a time slot does not automatically secure your appointment. Your booking is fully confirmed only after you receive a confirmation message from us. Additionally, for groom services, an advance deposit may be required.
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Our team actively monitors and responds to messages only during working hours. For same-day appointment requests, please reach out to us no later than midnight the night before
REFUNDS:
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Razors & Scissors does not offer refunds on services rendered.
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Your complete satisfaction is our priority. If you feel your service requires a minor adjustment, please contact us within 6 hours of your appointment, and we will be happy to work with you.
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If you have concerns with your service, please speak with our manager. Refunds are issued at management's discretion for verified service errors.
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Complimentary adjustments and refunds are reserved strictly for technical corrections. They do not apply to a change of mind, services outside the initial consultation, or budget concerns